Official Websites, Stores and Support
Which websites are officially operated by Pharaohs Pride USA?
Our primary brand and discovery website is discover.PharaohsPrideUSA.com. Our official Shopify store and secure checkout are at shop.PharaohsPrideUSA.com. We also operate a Printify Pop-Up Store at pharaohs-pride-usa.printify.me. Be cautious of other websites or social accounts claiming to represent us.
What is the difference between Discover and Shop?
Discover is the primary Pharaohs Pride USA brand and discovery website. Product browsing, cart, payment, and order checkout on Shopify are handled through shop.PharaohsPrideUSA.com. The Printify Pop-Up Store offers selected print-on-demand merchandise fulfilled through Printify. Each store has its own checkout and order record.
Where should I request order support?
Use the order-confirmation email to identify where the order was placed. Email PharaohsPrideUSA2026@gmail.com with the order number and the name of the store. We typically respond within 1–2 business days.
Ordering and Secure Checkout
How do I place an order?
Select your product, choose any available size or color options, add it to your cart, and complete checkout through our Shopify checkout.
What express payment options are supported?
Our Shopify store currently supports Shop Pay, Apple Pay, and Google Pay where those methods are available for your device, browser, and order. Additional payment methods shown at checkout may also be available.
Can I change or cancel my order?
Contact us as soon as possible. Many items begin processing quickly, so changes or cancellations are not guaranteed once production or fulfillment has started.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address entered at checkout. Please check your spam or promotions folder if you do not see it.
Products and Sizing
How do I choose the right size?
Review the size guide and measurements on the product page before ordering. Fit can vary by product and supplier.
How should I care for my product?
Follow the care instructions on the product page when provided. Apparel and printed products can vary by material and production method, so the product-specific instructions are the best guide.
Will colors look exactly the same as they do on my screen?
We work to present products accurately, but colors may appear slightly different because of screen settings, lighting, materials, and normal manufacturing variation.
Are your products official or licensed?
Pharaohs Pride USA is an independent retailer. Products are not affiliated with or endorsed by FIFA, the Egyptian Football Association, or any professional team unless a product page explicitly states otherwise.
Shipping
How long will my order take to arrive?
Most made-to-order items are typically prepared within 2–7 business days. After dispatch, U.S. delivery is typically 3–8 business days, while international delivery is typically 7–21 business days where international shipping is available. These are estimates, not guarantees. The product page, checkout, or order confirmation may provide a more specific estimate for your order.
How do I track my order?
When tracking is available, it is emailed after the order ships. Tracking may take a short time to begin showing movement.
Why did only part of my order arrive?
Items may be fulfilled by different partners and can arrive in separate packages.
Do you ship internationally?
Available destinations and shipping costs are shown during checkout. International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
Do you offer free shipping?
Yes. Orders shipping within the United States qualify for free shipping when the eligible merchandise subtotal reaches $75 or more. The discount is applied automatically when the order meets the current offer requirements.
Returns and Problems
Can I return an item?
Return eligibility depends on the product and the policy applicable to the store where you placed the order. Contact us before sending anything back so we can provide the correct instructions.
What should I do if my item is damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and explain the available next steps.
When will I receive an approved refund?
Approved refunds are issued through the original store and payment method. Your bank or card provider may need additional time to post the credit.
Contact
How can I reach Pharaohs Pride USA?
Email PharaohsPrideUSA2026@gmail.com. Please include your order number and where the order was placed. We typically respond within 1–2 business days.
Pharaohs Pride USA is independently owned and operated in California.